Refund Policy

1. Overview

At Techveda Software, we are committed to providing high-quality software development services and ensuring client satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted for our services.

Important Notice: Due to the custom nature of software development services, refunds are handled on a case-by-case basis. We encourage all clients to carefully review project proposals and service agreements before making payments.

This policy applies to all services provided by Techveda Software, including but not limited to custom software development, mobile app development, web development, UI/UX design, and maintenance services.

2. General Refund Principles

Our refund policy is based on the following principles:

Fairness: We aim to be fair to both parties in any refund consideration
Transparency: Clear communication about what is and isn't refundable
Quality Assurance: Commitment to delivering quality work as agreed
Professionalism: Professional handling of all refund requests
Documentation: Proper documentation of all refund decisions

Note: All refund requests must be submitted in writing via email to refunds@techvedasoftware.com. Verbal requests will not be processed.

3. Eligible Refund Scenarios

Refunds may be considered under the following circumstances:

3.1 Project Cancellation Before Commencement

If you cancel a project before any work has commenced, you may be eligible for:

100% refund of any advance payments Eligible
Minus any non-refundable administrative fees (if specified in agreement)
Minus costs for any preliminary work already completed

3.2 Service Non-Delivery

If we fail to deliver agreed services within the specified timeframe:

Partial refund proportionate to undelivered work Eligible
Full refund if no work has been delivered Eligible
Alternative solutions will be offered before refund consideration

3.3 Major Deviation from Specifications

If delivered work significantly deviates from agreed specifications:

Refund consideration after failed remediation attempts Eligible
We reserve the right to fix issues before refund consideration
Must be reported within 14 days of delivery

3.4 Duplicate or Incorrect Payments

For technical payment errors:

100% refund for duplicate payments Eligible
100% refund for incorrect payment amounts Eligible
Refund processed within 7 business days of verification

4. Non-Refundable Scenarios

The following scenarios are generally not eligible for refunds:

4.1 Completed Work

Work that has been completed and delivered as per specifications Non-Refundable
Code that has been accepted and approved by the client
Services rendered according to the agreed scope

4.2 Change of Mind or Requirements

Client changes their mind about the project Non-Refundable
Additional requirements not included in original scope
Business decisions or strategy changes

4.3 Third-Party Costs

Licensing fees paid to third parties Non-Refundable
Domain registration and hosting fees
API and software subscription costs

4.4 Milestone Payments

Payments for completed milestones Non-Refundable
Work completed up to cancellation point
Resources allocated and work performed

4.5 Maintenance and Support Services

Active maintenance or support periods Non-Refundable
Retainer agreements for ongoing services
Support packages with predefined terms

Important: No refunds will be issued for completed work that meets the agreed specifications, even if the client decides not to use the delivered solution.

5. Refund Request Process

Follow these steps to request a refund:

Step 1: Submit Formal Request

Email your refund request to contact@techvedasoftware.com with:

Project reference number
Detailed reason for refund request
Supporting documentation
Contact information

Step 2: Review and Investigation

We will:

Acknowledge receipt within 2 business days
Review project documentation and communications
Investigate the validity of the claim
May request additional information

Step 3: Resolution Attempt

Before issuing a refund, we may offer:

To fix or modify the deliverables
Additional work to meet requirements
Credit for future services
Alternative solutions

Step 4: Decision and Processing

If refund is approved:

Decision communicated within 10 business days
Refund amount calculated based on work completed
Processing time: 7-14 business days
Refund issued via original payment method

Processing Time: Approved refunds are typically processed within 7-14 business days. The time it takes for the refund to appear in your account depends on your payment provider.

6. Partial Refunds and Cancellation Fees

6.1 Partial Refund Calculation

For project cancellations after work has commenced, refunds (if applicable) are calculated as:

Total Payment - (Hours Worked × Agreed Rate) - Cancellation Fee
Plus deduction for any third-party expenses incurred
Plus deduction for administrative costs

6.2 Cancellation Fees

Cancellation fees may apply based on project stage:

Planning Phase: 10-25% of project value
Development Phase: 30-50% of project value
Testing Phase: 60-80% of project value
Near Completion: 90-100% of project value

Note: Specific cancellation fees are detailed in individual Service Agreements. The percentages above are general guidelines and may vary based on project specifics.

7. Payment Methods and Processing

7.1 Refund Method

Refunds are issued using the original payment method:

Credit/Debit Card: Refunded to the same card
Bank Transfer: Returned to the originating account
PayPal: Returned to the PayPal account
Other Methods: As per original transaction

7.2 Processing Fees

Please note:

Payment processor fees may be deducted from refund amount
Currency conversion differences may apply
Bank charges are the responsibility of the client

7.3 Timeframes

Refund Decision: Within 10 business days of request
Refund Processing: 7-14 business days after approval
Bank Processing: Additional 3-10 business days

8. Dispute Resolution

If you disagree with our refund decision:

8.1 Internal Escalation

Request escalation to a senior manager
Provide additional supporting documentation
We will re-review within 5 business days

8.2 Mediation

If internal resolution fails, we may suggest:

Third-party mediation services
Arbitration as per Service Agreement terms
Other dispute resolution mechanisms

Important: Chargebacks or payment disputes initiated without prior communication may result in suspension of services and additional fees.

9. Frequently Asked Questions

Q: How long do I have to request a refund?

Refund requests must be submitted within 30 days of the issue arising. For project-related refunds, requests should be made within 14 days of milestone delivery or project completion.

Q: Can I get a refund if I'm not satisfied with the quality?

We first offer to fix any quality issues at no additional cost. If we cannot resolve the quality issues to your satisfaction after reasonable attempts, we may consider a partial refund based on the work completed.

Q: What if my project is delayed?

Project delays are addressed through timeline adjustments and regular communication. Refunds for delays are considered only if the delay is significant and caused by us, and only after we've offered reasonable alternatives.

Q: Are consultation fees refundable?

Initial consultation fees are typically non-refundable as they compensate for our experts' time and knowledge shared during the consultation session.

Q: What happens to the code if I get a refund?

If a refund is issued, all rights to the code and deliverables revert to Techveda Software. You may not use, distribute, or modify any code for which you received a refund.

10. Policy Updates and Contact

10.1 Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance.

10.2 Contact Information

For refund-related inquiries:

Refund Requests: contact@techvedasoftware.com
General Inquiries: contact@techvedasoftware.com
Phone Support: +91 7976575004
Response Time: 1-2 business days

Before submitting a refund request, we encourage you to contact your project manager or account manager to discuss any concerns. Many issues can be resolved without needing a refund.