Privacy Policy

1. Introduction

Techveda Software ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website web.techvedasoftware.com or use our services.

Please read this privacy policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this privacy policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

2.1 Personal Information

• Contact Information (name, email address, phone number)
• Business Information (company name, job title)
• Project Requirements and Details
• Communication Records
• Billing and Payment Information

2.2 Automatically Collected Information

• IP Address and Browser Type
• Device Information
• Usage Data (pages visited, time spent)
• Cookies and Tracking Technologies
• Referring Website Information

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms, business partners, and analytics providers.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• To provide and maintain our services
• To process your inquiries and requests
• To communicate with you about our services
• To improve our website and services
• To personalize your experience
• To send promotional and marketing communications (with your consent)
• To process payments and transactions
• To comply with legal obligations
• To protect our rights and prevent fraud
• To conduct research and analysis

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: When you have given clear consent to process your personal data
• Contract: When processing is necessary for a contract with you
• Legal Obligation: When processing is necessary for compliance with a legal obligation
• Legitimate Interests: When processing is necessary for our legitimate interests

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Hosting and infrastructure providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support services

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences
• Targeting/Advertising Cookies: Used to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Data encryption at rest
• Regular backups and disaster recovery plans

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Criteria used to determine retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable considering our legal position

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

9.1 General Rights

• Access: Right to access your personal data
• Correction: Right to correct inaccurate data
• Deletion: Right to request deletion of your data
• Restriction: Right to restrict processing of your data
• Portability: Right to data portability
• Objection: Right to object to processing
• Withdraw Consent: Right to withdraw consent at any time

9.2 California Privacy Rights (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

10. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there.

We take appropriate safeguards to ensure that your data remains protected according to this Privacy Policy when transferred internationally.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Updates to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

14. Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

• Email: contact@techvedasoftware.com
• Phone: +91 7976575004
• Address: Raghunath vihar, Sirsi Road, Panchyawala, Jaipur, India,302034
• Website: web.techvedasoftware.com

For EU residents: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates data protection laws.